I have just bought some credit but my account balance is not updated ?^ top
Account balances are updated centrally, so you may need to wait a couple of minutes in order to get the most accurate update.
If you have just placed a new order please ensure you check your payment status by signing in to your account and checking your purchases. Only orders that are listed as "Completed" will appear in your balance.
One suggestion is that you place a call even if the purchased credit isn't showing yet. Often the balance shown can take longer to update but calls can already be made. If your call goes through successfully the balance will be updated immediately.
Where can I view and change my Dialnow personal details ?^ top
If you wish to change your personal details please login and select 'Personal details' in the menu to update your account. Please note online changes may take up to an hour to be processed and may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.
Should your account be blocked as a result of failed payments you may not be able to change your details until the block has been removed due to security reasons.
